Customer Stories:
Check out this call from Emily Amos and the results from her study (currently going on for 2024) - in this call we discuss several ways to use and improve your case study initiatives. Youtube
Events:
Last Friday, Michael Sciano shared his Events planning approach and it was very helpful and intricate, check it out if you are considering hosting an event in 2024. Youtube
Hosting Awards?
You’ll want to check out this call from Kevin Lau. Youtube
Engaging Executives
Ciana Abdollahian shared a program on engaging with your executive customers. Youtube
Reference Programs
This call about the mature ServiceTitan program from Emily Smith was extremely helpful. Youtube
Review site programs?
Here’s Leslie Barrett’s & Katlin Hess’ newsletter on G2 Reviews.
Advocacy Program?
Here’s a maturity doc that Captivate Collective created that will help with Advocacy (gated) https://www.higherlogic.com/lp/ebook-customer-advocacy-maturity-model/
Planning Deck
Here’s a Deck this community created for planning 2023 https://gamma.app/docs/107-2023-PlanningRoadmap-lev6b4vs1k7daxg?mode=doc&token=ckv118d48xz54je
Planning Roadmap Deck
Shannon Howard created a Roadmap deck to help with planning: https://docs.google.com/presentation/d/1SVWrNbJf6Hi3VTNChfYU8m1RIjQ6bDgz/edit#slide=id.p6
Metrics & Dashboard
This call shares the Metrics that Maria Sturgeon & Ari Hoffmann suggest for your dashboards. https://grain.com/share/recording/b18ac946-dd81-457b-9549-60cfb0d9a1cc/wolRmj6NV4VZCAxVRurUPcILrGlBtjUMF6XAKlAl
